How can we help?

1. Quick fixes

These steps resolve many temporary problems without affecting your account:

1. 1
   Check your connection. Switch between Wi-Fi and cellular data. Turn off a VPN or network filter briefly if it may be blocking the connection.
2. 2
   Close and reopen Storyglot. Return to the Home Screen, close the app, then launch it again.
3. 3
   Confirm the account. In Settings, verify that you are signed into the Storyglot account that owns your library and Premium access.
4. 4
   Update the app and device. Install the latest Storyglot release from the App Store and any compatible operating system updates.
5. 5
   Restart the device. This can repair temporary networking, audio, and App Store service issues.

2. Accounts and sign-in

Create an account from guest mode

1. Open Storyglot and go to Settings.
2. Select Create Account.
3. Enter your email, choose a password and Community username, accept the age and legal confirmation, then complete email verification.
4. Return to Settings and confirm that the guest label is gone and your account information appears.

Link the guest session that contains your current progress. Creating a separate account after signing out can result in a different, empty library.

Sign in to an existing account

Choose Sign In in Settings, then use the same email address and password you used when creating the account. If you see an empty library after sign-in, sign out without deleting the account and contact Support before making further account changes.

Verification or sign-in link does not arrive

• Check spam, junk, promotions, and filtered folders.
• Confirm that the email address is spelled correctly.
• Wait a few minutes before requesting another link. Only the newest link may remain valid.
• Open the link on the device where Storyglot is installed.
• Temporarily disable email link scanners, VPNs, or content filters if they are consuming or blocking the link.

Lost access to the email or sign-in provider

First try the account recovery process offered by the relevant email or identity provider. Storyglot cannot bypass that provider’s identity checks. If you are still signed in on one device, do not sign out or reinstall. Email Support from the address associated with the account when possible.

Suspected unauthorized access

Secure your email or Apple Account first, review signed-in devices, and change any reused credentials. Then email caden@cadenwurzbacher.com with “Urgent: Storyglot account security” as the subject. Never send us a password or one-time code.

3. Reading progress and sync

Registered accounts can sync supported library and learning data. Guest mode is not a substitute for a backup.

Progress is missing on another device

1. Confirm both devices use the same Storyglot email account.
2. Connect both devices to the internet and open Storyglot.
3. On the original device, open the affected book and return to the library to trigger an update.
4. Close and reopen Storyglot on the second device.
5. If the problem remains, do not repeatedly sign out or delete either copy. Contact Support with the book title, chapter, and which device has the correct state.

Conflicting progress

When the same book is read offline on more than one device, a later sync may need to choose between competing changes. Keep the device with the most complete progress untouched and contact Support before reinstalling. Include the approximate last-read time on each device.

What may remain device-specific

Bundled story files, operating system voices, certain accessibility settings, and cached content remain local to each device. A registered account syncs supported Storyglot records, not every device-level setting or operating system backup.

4. Premium, purchases, and billing

Premium did not unlock

1. Wait for the Apple purchase confirmation to finish. Do not purchase repeatedly.
2. Confirm that you are signed into the intended Storyglot account.
3. Open Settings > Restore Purchases.
4. Confirm that the Apple Account on the device is the one used for purchase.
5. Restart Storyglot and check the Premium status again.

If access still does not appear, email Support with your Storyglot account email or username, the product name, approximate purchase time, storefront country, and a screenshot showing Apple’s successful confirmation. Redact addresses, transaction documents, and unrelated purchases. Never send a full payment card number.

Restore Purchases

Restore Purchases asks Apple and RevenueCat to revalidate eligible purchases. It does not create a new charge. Restoration can fail if the purchase belongs to another Apple Account, if you are using a different Storyglot account, if Apple services are unavailable, or if the purchase was refunded or expired.

Cancel or manage a subscription

Open Settings > Manage Subscription in Storyglot, or go directly to Apple subscription settings. Apple controls cancellation and renewal. Cancel at least 24 hours before renewal to avoid the next charge. You normally retain Premium until the current paid period ends.

Request a refund or report an unknown charge

App Store billing and refunds are handled by Apple. Use reportaproblem.apple.com for a refund request. For an unrecognized Apple charge, follow Apple’s billing support process and secure your Apple Account. Storyglot cannot view your full payment method or directly reverse an App Store charge.

Deleting an account while subscribed

5. Reading, books, and offline access

A book or chapter will not load

• Confirm that the book is included in your current access and that Premium is active if the book is locked.
• Check the internet connection, then close and reopen the book.
• Make sure the device has free storage.
• Update Storyglot to receive catalog and content corrections.

Offline reading

Story content included in the installed app can be read offline after the app has loaded it. Account verification, purchases, restoration, Community, catalog updates, and synchronization require a network connection. Premium access may need to be refreshed after an entitlement change.

Translation or word meaning looks wrong

Language can have more than one valid meaning. If a translation is clearly incorrect or unnatural in context, send a correction report using the checklist in Content corrections. We review specific, reproducible reports.

Text is too small or large

Use Storyglot’s text-size control in Settings. You can also adjust the device’s text size and accessibility settings. If text overlaps, is clipped, or becomes unusable at a larger size, send a screenshot with the app version, device model, and selected text-size setting.

6. Audio and text-to-speech

Storyglot uses voices provided by the device’s operating system. Voice availability, pronunciation, quality, and download size vary by language and device.

No voice is available

1. Raise media volume and confirm the device is not routing audio to headphones or another speaker.
2. Open device language or accessibility settings and download a voice for the story language if one is offered.
3. Confirm that the selected voice matches the language and regional variant.
4. Restart Storyglot after installing a new voice.

Pronunciation is incorrect

Speech is generated by the selected operating system voice, not recorded narration. Try another available voice or regional variant. Send content corrections when punctuation or spelling in Storyglot appears to cause the error. Some voice-engine pronunciation issues can be corrected only by the device provider.

Audio stops or plays slowly

Check Low Power Mode, background audio interruptions, Bluetooth routing, downloaded voice status, and available device storage. Then restart the device. Include the language, voice name, and affected sentence when contacting Support.

7. Community, privacy, and safety

Community requires a registered Storyglot account. Guest users are prompted to create or link an account before profile search, friend requests, and friend activity are available.

Find or add a friend

Search for the person’s exact Storyglot username, review the profile carefully, then send a request. A request remains pending until accepted. Do not send repeated requests to someone who declines or does not respond.

Control reading activity

Use Settings > Privacy > Share Reading Activity to control whether accepted friends can see recent reading activity. Turning sharing off does not remove friends. Your username and display name can remain searchable by registered users.

Block or report an account

Open the relevant profile or relationship menu, then choose Block or Report. Include a concise explanation and any relevant context. You can also email caden@cadenwurzbacher.com with “Storyglot Community safety report” in the subject.

For credible threats, child safety concerns, stalking, or urgent risk, stop interacting, preserve relevant evidence, use the block tool, and contact the appropriate local authority. Storyglot Support is not an emergency service. Community conduct is governed by the Community Rules.

Username or profile concerns

Report impersonation, infringement, hateful material, sexual content, threats, or exposed personal information. Include the exact username and what rule you believe was violated. Do not publicly confront an account when doing so could increase risk.

8. Privacy choices and account deletion

Usage analytics

Usage analytics are optional. Change your choice in Settings > Privacy > Share Usage Analytics. Turning the setting off stops new optional analytics collection. Essential account, security, sync, and purchase records still operate. See the Privacy Policy for details.

Delete your account and data

1. Cancel an active Apple subscription in Apple subscription settings.
2. Open Storyglot and go to Settings > Delete Account & Data.
3. Review the deletion summary and complete any required reauthentication.
4. Confirm permanent deletion.

Deletion removes the Storyglot account and associated live profile, library, progress, learning data, Community relationships, activity, and entitlement record. Limited transaction, security, legal, support, deidentified, and backup records may remain as described in the retention section.

If you cannot access the app, email caden@cadenwurzbacher.com from the account email where possible. Include your username and state that you want the account deleted. We will ask only for information reasonably needed to verify the request.

Access, correction, export, or other privacy request

Email caden@cadenwurzbacher.com with “Storyglot privacy request” in the subject. Describe the request, account username or email, and your country or state if relevant to the legal right. Do not send identity documents unless we specifically request an appropriate verification method.

9. Accessibility support

We want Storyglot’s reading, account, purchase, and Community flows to work with assistive technology. If VoiceOver, larger text, Voice Control, contrast, reduced motion, keyboard access, switch control, or another accommodation does not work as expected, email caden@cadenwurzbacher.com.

Please include:

• The task you were trying to complete and the screen where you were blocked.
• Device model, operating system version, Storyglot version, and assistive technology.
• Text-size or display settings that affect the issue.
• Exact VoiceOver announcement or focus behavior, if relevant.
• A screenshot or screen recording if it is safe and does not expose private information.

If an accessible alternative is available while we investigate, tell us which format or path would help you complete the task.

10. Content corrections and rights reports

Report a language or story issue

Email caden@cadenwurzbacher.com with:

• Target language and regional variant, if relevant.
• Book title, chapter number, and sentence or word.
• The current Storyglot text and your suggested correction.
• A short explanation or reliable reference.
• Whether the issue affects translation, grammar, spelling, cultural context, age suitability, or speech.

Report intellectual property concerns

Email caden@cadenwurzbacher.com. Identify the protected work, the Storyglot material and location, your contact details, your relationship to the rights holder, and the basis for the claim. Good-faith, complete notices can be reviewed more quickly.

11. Contact checklist

When you email Support, use a clear subject such as “Premium not restored,” “Cannot sign in,” “Community safety report,” or “Accessibility issue.” Include only what is relevant:

• Storyglot username or account email.
• App version shown in Settings.
• Device model and operating system version.
• Target language and affected book or chapter.
• Exact error message and approximate time it occurred.
• Steps that reproduce the problem.
• What you already tried.
• A redacted screenshot or screen recording if useful.